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I am SO glad I didn't book with Zoom!

Zoom Airlines have been grounded for financial reasons. From their website:

Hugh and John Boyle, the founders of Zoom, said tonight: "We deeply regret the fact that we have been forced to suspend all Zoom operations. It is a tragic day for our passengers and more than 600 staff.

"We are desperately sorry for the inconvenience and disappointment that this will cause passengers and those who have booked flights.

"We have done everything we can to support the airline and left no stone unturned to secure a re-financing package that would have kept our aircraft flying. Even late today we believed we had secured a new investment package to ensure future operations but the actions of creditors meant we could not continue flying. Having been unable to complete the investment package the directors of Zoom had no option but to instigate administration proceedings.

"The suspension of operations is a result of the exceptionally difficult trading conditions which have affected all airlines over the last 12 months. We have worked hard over the last seven years to build up a successful business but have incurred losses in the current year due to the unprecedented increase in the price of aviation fuel and the economic climate. The increase in the price of oil has added around $50 million to our annual operating costs and we could not recover that from passengers who had already booked their flights.

"We would like to thank the many thousands of passengers who chose to travel with Zoom during the last seven years and efforts of the airline's staff. We are extremely sorry for today's unavoidable actions."

CBC Nova Scotia and Halifax's Chronicle Herald are both carrying this story front and centre today. I feel so sorry for all the passengers who are stranded. According to one passenger, quoted in the Herald: "Taxi and limousine drivers at the arrivals area of the airport refused to take Zoom customers to nearby hotels because they did not want to miss more lucrative trips downtown." Finding a hotel room is also tough since many are full. According to CBC: "Passengers bedded down in the airport's observation deck with sleeping mats, pillows and blankets provided by the airport."

Someone must be working right this minute to pull Zoom ads from various spots though...Just a few moments ago, I was looking up movie times on Cinema Clock and the click ad on the right side of every page I visited was for Zoom. Suddenly, the area to the right is now blank. Oh wait, about five minutes later, a new ad appeared in that spot...not for Zoom obviously!

When I booked my tickets for my trip to Italy this October, I had looked at both Zoom and Canadian Affair. Their prices were comparable for Halifax-London flights, but the Canadian Affair dates fit my plans better, so I went with them. PHEW!!!

Comments (8)

sandrac:

Wow, Anne, I'm very relieved to hear that you hadn't booked with Zoom -- I wondered, because I remembered that you had found a very good price for your ticket....

It's such an unpleasant story, when companies continue to take customers' money (and airplane tickets are a lot of money, even on sales) when they must know how close they are to the edge.

I am so relieved for you...but sad for all those being affected.

When I first read Zoom, I thought of the old PBS kids show I watched when I was little. I never heard of the airline Zoom. In case Zoom was not on TV in Canada, google it. It will be the second hit under the Zoom airline news.

Kim:

Anne, phew is right! Sandra, I totally agree. I think it was Sharper Image that continued to take money for gift certificates through the holidays last year and then went out of business shortly there after - as if they didn't know. (need an eye rolling icon here).

Anne:

girasoli - Zoom was one of my Sara's favourite shows too. I'm glad you mentioned it, we had so much fun reminiscing just now! She even remembers the mail songs:
e-mail!
(she forgets the address)
z-mail!
Z...double oh...M
Box 354, Boston Mass
oh-2-1-3-4...
Send it to Zoom!

Anne:

Sandra and Kim, I agree too. I don't know if these companies simply don't care about the customers, or if they are naive enough to think somehow their financial troubles will miraculously disappear if they just keep selling their product...probably a combination in some cases.

Chiocciola:

I am so happy for you that your tickets were not with Zoom!

andy heaslip:

Call me a cynnic, but has anybody else noticed how Canadian Affair have dramatically increased their ticket prices in the wake of the Zoom debacle ? For example, flights from Manchester to Vancouver on 20 and 27 September were priced at £200 and £150 respectively, and had been at that price for several months ( I check frequently). Now, those same flights are £250 and £199 !..........I suppose it illustrates the benefits of competition in the flight market

Anne:

andy, I just checked and my Halifax-London return flight would now cost me C$549 (plus fuel), whereas it was C$279 last week. Thankfully I bought it for the lower price! I see too that Cdn Affair has added a big box on their home page stating "We never take risks with your money". That should be a standard rule of business, not an incentive to get people to pay higher prices.

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