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Last minute surprise

Well, I thought I had everything arranged in Rome - pickup by Romashuttle to Romepower offices to pay the rental, pick up the keys & then on to the apartment in Trastevere. This morning I learned from Romepower that their offices are closed on Saturday and Sunday. They would have a representative at the apartment to conduct the business that needed to be done.

Any extra charge, I asked?

Yes, "The fee for check in in no business hour is € 50,00 as you can read on the rental contract."

So an extra € 50,00 because I'm arriving on a most inconvenient Saturday afternoon instead of a very reasonable Wednesday morning. Lovely, just lovely.

My previous rentals in France & Italy have been directly with the owners. This is my first time dealing with an agency. Perhaps I just don't know what to expect. But I made the booking 18 months ago and I am informed less than 48 hours from our arrival that their offices will be closed, and because of that, I will be penalized € 50,00.

The good news is that when I sent an email to Romashuttle to inform them of the slight change in itinerary, Alfredo acknowledged my email quickly and mentioned that the price would be reduced by € 10,00.

Another happy note. Back in March, I booked 2 nights in Paris at Hotel Saint-Louis Marais. I had a reservation number but no confirmation email. I inquired about the status of my reservation & heard back within an hour that all is OK in Paris for Sept.13 & 14. Thanks, Aymen

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