I'm in a rush but I want to get this story out there as quickly as possible. Shop Rite, a local supermarket chain, is in the midst of their "dollar days" promotions. Basically, they have incentives to buy stuff and get coupons back for dollars off. For example, if you buy 5 Duracell battery packages, you get $5 off your next shopping order.
There are all sorts of different incentives and you can see them if you look at their weekly circular here.
So I sent Chris food shopping, as usual, yesterday and had a whole bunch of these items for him to get (lysol, Crystal Light) - things that we'll use and don't go bad.
On a lark, when he got home (and well for another reason that I'll write about at a later date), I checked the coupons he received against what I expected he should receive and realized they shorted us 3, $5 off coupons - that's $15!!!
So he went back today, ready to argue with them and it turns out they had a very easy fix - scan codes, prepared in a book, which they could scan in and generate the necessary coupons.
I'm thinking if this happens so often that they're ready with this quick fix - how many people are not getting their dollar off coupons and not checking? How many people are they ripping off?
Anyway, just wanted to share that one.
Other Thinks (7)
I wonder if they do it on purpose, thinking that some people won't go to the trouble to come back. That stinks!
Happy March Madness!
Posted by Annie | March 1, 2010 1:24 PM
Posted on March 1, 2010 13:24
Go to it, Kim. I'm with you!
Posted by Jane | March 1, 2010 6:54 PM
Posted on March 1, 2010 18:54
Hard not to be suspicious!
Posted by sandrac | March 1, 2010 9:21 PM
Posted on March 1, 2010 21:21
Somehow this doesn't surprise me,Kim. I know that I am cynical, but I think that it is rare that one gets a true "gift" from a retail establishment!
Posted by sheri | March 1, 2010 9:41 PM
Posted on March 1, 2010 21:41
You know, here's my thought on it. It's not like this is the first time they've ever run this promotion. It's not like they didn't know it was coming for months. It's not like they didn't have ample opportunity to check the software/codes to make sure they work. I think either people are entering the codes and they make mistakes and Shop Rite makes money by not verifying the data entry so they don't bother. Or they know they can make money by having "mistakes" and they do so intentionally - either way, it's a rip off and I'm tempted to complain to the BBB and/or the AG.
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March 2, 2010 6:37 AM
Posted on March 2, 2010 06:37
It's kind of like the insurance companies coding things wrong, trating things as of out of network, etc and turning down claims. They expect part of the people not to notice, or do anything about it.
Posted by Lisa | March 2, 2010 9:02 AM
Posted on March 2, 2010 09:02
I'm one not to even notice at times...just taking things for face value. Thank you for this. Gotta be so careful about all things. Good reminder.
Posted by Barb Cabot | March 2, 2010 7:25 PM
Posted on March 2, 2010 19:25