I now officially hate this petrol chain. I will never use them again and I hope no one I know will either. Why, you ask?
Last week they took my money and gave me nothing in return. NADA.
I got screwed!
You see the deal with Valero is if you buy one of their Pre-Paid gas cards you get a better rate at the pump. So, I gave the little man behind the counter my visa debit card and asked him to charge me $40 for a prepaid gas card. He ran my card and then told me it had been declined. I said that was impossible as I had money in my account. Just as he went to tell me again, the little machine that prints receipts started doing its thing and, lo and behold, I had in fact been charged! I point this out to him and he then tells me it’s not really that I was declined, it’s that the gas card wouldn’t activate. He tried to take my card back from me and was going to run it again and I said I didn’t want to be charged twice. He actually tells me that I WILL be charged twice and that I’ll have to call the Valero corporate number to get a refund and it will take up to ten days to get my money back. I am starting to lose my mind at this point and with a line of people behind me demand that he just direct that $40 to the gas pump so I can get my damn gas. No, he tells me, he can’t do that. Valero headquarters has taken my money and he can’t do anything about it. He says they have problems with the prepaid gas cards and this happens lot. IT DOES? WTF!
So, I get all calm like and very clearly, so everyone can hear me, say the following. “So, you’re telling me that you’ve taken my money and you won’t give me my gas, I’m just flat out of luck”, to which he replies, “Yes, that’s correct.” I can hear people start laughing in line because it’s so completely absurd! I then grabbed my card, told him I was done with Valero, and headed to another gas station where I finally got my tank of gas. I paid for two tanks and got one. Happy me.
I’m dealing with my bank and having the charges reversed. I have to wait to get it all taken care of and the whole thing pisses me off like mad. Oh, and I was nervous about more money coming out of my bank account so I ended up charging the tank of gas I finally got at the next station on my credit card which means I’m paying interest on it. Can I charge them for my bloody interest?
Valero, you can bite me…