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Sorrento: Casa Astarita

Corso Italia 67, Phone: 081.877.4906
www.casastarita.com

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Reviewed by: Earline from TN, review #1415

When: April 2006

We got the attic, not the real hotel. Our rooms were unfinished and not as advertised on the web site for Casa Astarita. {2 stars}

€85/night. Originally listed as €90/night, but my confirmation listed €85/night. I found out why when we booked in.

I sent the same information I am including here to the owner just after our return, and 2 weeks later I have never even received a confirmation from the owner that I sent him my remarks and complaints. It would appear that he doesn't care what clients think about his facility.

When I got my confirmation, they neither listed the names of the rooms that we were booked into nor the names of the ones that I had requested. ========================= Alfonso Fiorentino, Owner I booked our rooms in August 2005 requesting two of the rooms advertised as being on the back of the hotel and being quiet. The reviews that I read were generally good and the place looked really nice, with the added feature of satellite TV, high speed Ethernet plugs in each room, and soundproof windows. Well, we got none of that. We were put upstairs in 2 rooms that were apparently not quite finished. There was NO Ethernet plug, there was NO satellite TV that worked (the equipment was there, but it was not functional), and there were certainly no soundproof windows. The other items that were missing and that is usually standard in any hotel that I’ve ever stayed in are: No closet, no wardrobe, so no drawers. No bedside tables, so no drawers. No towel racks – the clean towels were placed on the rim of the bidet. No bath mat. No chair to sit on. The only chair had a TV sitting on it which didn’t work. No suitcase stand. I didn’t want to put my suitcase on the bed because after the stuff I had dragged that suitcase through, I didn’t want to sleep in the same bed as where it had been. In my daughter’s room (the lower one of the two) there was no shower curtain and only a hand held shower. She had to come over and use my shower. No bed frame – just a mattress and box springs on the floor and the bed was extremely hard and uncomfortable. Rooms were not terribly clean. They were dusty and there was soap scum and old soap and part of a wrapper in the shower. The bathroom window was only held on with the lower hinge. (I discovered that when I tried to open the window to let the steam out while I was brushing my teeth and it nearly fell on me.) Breakfast – if you weren’t there by 8:30 most of the food was gone – no cheese the second morning. “Sorry, it is finished.”

It was extremely noisy. My room was at right angles to the rear of the English Pub, which had an outdoor garden area. The World Cup semifinals were on that weekend, and I got a blow by blow account from outside my window. On the first night, there was apparently a rally for middle-schoolers that went on for several hours. I do admire the leaders for keeping the attention of that age group for that length of time! However, it was not conducive to a good night's sleep. Without the double windows, my daughter’s room was also extremely noisy. There were no instructions on how to use the phone. In fact, there were no instructions on how to use anything. I went to the Casa Astarita Living store next door to ask if we could make room-to-room calls and the answer was “no”. I asked if I could make outgoing calls because I had to confirm my flight, and couldn’t do that from the room either. I just wondered what the telephone was there for? There was an elevator, but when somebody else asked if it could be used, they were told that it was only for the use of the store next door and it was full of boxes. (Note: My room was up 63 steps.) There was a large group in the "real" hotel and after they had checked out we went in and looked at those rooms and – guess what? Those were the rooms that we were supposed to have been in and those were the rooms that were advertised – NOT the unfinished attic rooms that we had. When we checked in, we had a very cursory introduction to the rooms. The woman, Anamaria, kept referring to “Casa Astarita” like it was a different facility. After I asked her a question, the answer was usually, "You will find that in Casa Astarita". We found out that "Casa Astarita" was 6 rooms all on the same level inside a locked doorway, and that as other apartments in the building became available, the owner was buying them and converting them to rooms for "Casa Astarita". Unfortunately, he decided to rent them before they were finished. There was another couple staying in a room right next door to "Casa Astarita" and their room was like ours only there was a sink with dishes in it and paint cans sitting around.

Maybe when it is finished it will be a nice facility. It was convenient to everything we wanted -- the train station, bus stops, restaurants -- but we did not enjoy it nearly as much as we could have.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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