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Fiumicino: Hilton Garden Inn

Via Vittorio Bragadin 2, Phone: 06.65.259000

Reviewed by: sgabriele from US, review #2142

When: October 2007

Very good price but almost no service; several caveats.

We wanted one night at the airport prior to our morning flight out of Fiumicino and got a very good rate, 99.00eur at the Garden Inn ... NOT worth it. Better to pay double or more at the Hilton.

We left southern Tuscany quite early and arrived at the hotel mid-morning, just before 10am. We didn't expect to get our room right away, and indeed were told it wasn't ready yet, but figured we could get breakfast and/or head into the city for the day. Well, despite the hotel advertising breakfast until 10am, it was already completely broken down, and with no other food or beverage service available at all.

Ok, so we thought we could stash our bags and just grab their van to the airport and take the train into Rome. Wrong again - they have absolutely no secure bag storage; they were willing to toss our bags into an unlocked room down the hall from the front desk but there was no tagging or tracking, and anyone could access the room. Same with keeping them in the car in the hotel parking lot, it was clearly posted that the hotel took no responsibility for the parking lot.

It seemed to be very bad service for a Hilton in that you: 1. could not get a room right away -- AND 2. could not get anything to eat or drink -- AND 3. could not safely store luggage until a room was available.

So in hanging around the lobby, with our bags, we noticed several people who had come in after us get their rooms right away, so we checked back with the front desk and, after some hassle, got a room. The room was fine, and we still had time to go into the city.

The hotel van to Fiumicino was fine, and dropped off very close to the Da Vinci Express into Rome. However, when we returned that night (not late, 9pm or so) we waited over an hour and a half, calling the hotel three times in the meantime, but there was no van back to the hotel to be seen. They kept promising one would be there shortly, but nothing ever showed up. We ended up walking to the Airport Hilton and they were good enough to shuttle us over to the Garden Inn.

I'd definitely have to say that the Garden Inn is not up to the usual Hilton standard, and is to be avoided. We won't stay there again.

Reviewed by: Dorit from Israel, review #1882

When: May 2007

Wonderful Place for Last Night in Italy Before Early Morning Flight Home

I was hesitant to reserve our last night's stay at this hotel but I was happily surprised and can highly recommend it.

After we dropped off our rental car at the airport, we walked to the "older" Hilton hotel and were warmly greeted (they must have thought we were staying with them!). I told them we had reservations at the Garden Inn and the desk clerk immediately called for the shuttle, which did not take more than 10 minutes to arrive. Another 7 minute ride and we were deposited at the Garden Inn.

We were again warmly greeted. All the staff were constantly smiling, helpful, eager to help and to please and all spoke perfect English.

Our room was spotless, as was the bathroom. Everything just gleamed. I was told the hotel was operating only for the last 5 months so obviously everything is brand new.

It was nice to get "back to civilization" so to speak, with free Wi-FI access in the rooms, flat-screen TV, special comfortable executive chair at the desk, coffee-making facilities, a small refrigerator (no mini-bar - just a cold frig, which was a surprising and nice change).

Our king-size bed had just about the best and most comfortable mattress, pillows and comforter I had ever experienced. We had SUCH a great night's sleep; so important the night before a flight home.

We had a light dinner at the cafeteria downstairs and while not gourmet (which was not expected, of course), it was more than tasty and the cost was more than reasonable.

I had asked about a shuttle into the city of Rome and the gal at the desk told me that this service is basically offered only to the "older" Hilton guests but since the hotels were not full at all now, she thought that we would be able to hop on a shuttle from the Garden Inn to the "old" Hilton, and join their group into the city. Since we enjoyed the hi-tech and comforts of the room so much, we decided not to go into the city but it was nice to know that this service could have been available to us.

Since the price here can be about half what you would pay at the "older" Hilton airport hotel, I see no reason not to stay here before an early morning flight and DEFINITELY intend to do so whenever I am again in Italy.

Reviewed by: Letsgo from Canada, review #1842

When: March 2007

Convenient and Comfortable Hotel at Rome Airport

Room: We booked a family room, which turned out to be a one-bedroom suite, king size bed in bedroom and queen size pull-out sofa in main room. The suite was bright, roomy and modern, laminate floors, leather furniture. 2 flat screen TVs. The beds were very comfortable, especially the king size bed, with good quality linen and pillows. Very quiet.

Bathrooms: one large full bathroom with separate shower and tub, one smaller bathroom with toilet and sink only. Both very nice; well equipped with lots of towels.

Service: All the staff that we dealt with were cheerful and helpful and spoke English.

Food: Self serve buffet breakfast available with full array of food eggs, meats, pastries, fruit, cereal, juice, coffee etc. Not included in room price. For after hours they have a room near the front desk where you can buy snacks, cold drinks including beer and wine, and frozen pasta entrees. There is a common room with microwaves and dishes, etc. to prepare food to take to your room.

Shuttle: We had a late arrival, called the hotel from the airport after 11PM, and the free shuttle arrived 10 minutes later. Hotel is 5-minute drive from the airport arrivals area. The hotel is not in the airport building but on the airport property.

Bonus: After check out we were shuttled over to the other Airport Hilton, where we caught their bus into central Rome at no charge. It drops off at Piazza Venezia near Teatro di Marcello. We were able to walk to our Via dei Giubbonari apartment from there. I think there is a taxi stand in Piazza Venezia for those who are going further or who have more luggage.

We will stay here again if we need a hotel near the Rome airport. The rates are much more reasonable than the Airport Hilton, and it has all the convenience of a good airport hotel. We booked through the website; advance booking rate for the family suite was 186.00E. When we booked there was not much information on the website, but it has been improved somewhat recently with a bit more information and pictures.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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