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San Marco: Hotel San Moise

Phone: 041.5203755

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Reviewed by: marythai from CA, review #1031

When: May 2005

Avoid this place! Problem with room, sent to another hotel. Cussed out by management because of rate dispute - Charged an extra 260!!

If you've ever had the "pleasure" of meeting the director of this hotel, you know why no one should ever stay there. I booked the hotel through "bookings dot net" (never book with them EVER!), and there was a dispute in the amount I was to pay because neither the hotel staff nor "bookings dot net" made it a point to notify me of the hotel rate when I added an extra day. I got an oral confirmation through "bookings" that the hotel rate would be the same for all three nights (200 per night), for I was traveling around Europe and had no form of communication with me.

When I checked out of the hotel, the hotel staff member (who was really nice - the only nice thing about the hotel, really) said that it was 460 (I know! Outrageous!) for the extra night. And then he had me speak on the phone with the director, named Gianluca Serra, who then told me that it was HIS hotel and he could do whatever he wanted and that he would charge my credit card that amount if I did not agree to that amount. Then, he cussed me out. Yes, ladies and gentlemen, who in their right mind as a customer service staff would cuss out a paying customer? I was being civil; I just had a problem with the amount so I was little ticked. The staff member then called "bookings dot net" and told me that they would handle it while I go sightseeing. When I returned, Gianluca was there and he told me that it was settled, and that I would be charged that day and that "bookings dot net" would refund me the extra 260.

Well, now that I'm back in the States, both "bookings dot net" and Gianluca take no fault and I am out that 260. Please choose another hotel. Also, we were sent to another hotel on the first night because there was some leakage. So, we had to pay extra and were stuck in a worse part of Venice. Don't go there!

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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