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Review 2751: Sleep in Italy, Via di Monserrato Attico

www.sleepinitaly.com

Not Recommended
Review by Cynthia from US

2bed/2bath near Campo dei Fiori, Rome


When

Easter Week 2007, 5 nights

Location

Two bedroom apartment a short walk from the Campo dei Fiori.

Nearby Amenities

Literally in the heart of Rome - within easy walking distance of the entire city.

The House/Apartment

The apartment was billed as a four story - no elevator - building. In actuality - being an older building with high ceilings and therefore big distances between floors you actually end up climbing nine flights of stairs to reach the apartment. There was construction going on in an adjacent apartment daily - which would not present a problem if you're out early (7am).

Bedrooms/Bathrooms

Listed as a two-bedroom is deceiving - really only one bedroom with a good queen size bed - other 'bedroom' is a futon thrown on the floor in a tiny space at the far end of apartment. Two bathrooms - not clean to our standards - the one with a real shower (not the typical handheld shower in the tub - get water all over the place European deal) was so small we needed to move sideways to get into the shower.

Kitchen

When in Rome for five nights - eat out as much as possible - there are no shortages of wonderful places to eat in the neighborhood.

Problems or Bonuses

Came home one afternoon to a note on the door that someone would be coming to the apartment shortly to repair a problem on the small inner balcony. Apparently there was a leak from a spigot used to water plants outside. Waited for over two hours before someone finally showed up. The following day after returning to the apartment in the late afternoon it was obvious that someone had been in the apartment while we were out - a table in front of the doors leading to the balcony had been moved and not placed back - and the balcony door had been left unlocked and slightly open.

Agency and Representatives (and price)

The price we payed for the apartment was the price listed on the Sleep in Italy website - 130 per night for two people. At that time there was no mention either on the website or from the agency representative about supplemental rates for different times of year - we were there during Easter Week - the busiest time of year for tourism in Rome.

Despite the problems we had with the apartment, we were satisfied enough to book it again for the upcoming Christmas season. The location is terrific and frankly, there are just too many variables to take a chance of another property being worse. After again contacting Giulia at Sleep in Italy we were told that the apartment was now renting for 172 a night due to Christmas being 'High Season.' When we pointed out to her that their website - neither their homepage or the specific apartment page - makes any mention of 'High Season' rates she responded that Christmas, New Year's and Easter were 'High Season' and she couldn't change the price. When we pointed out the fact that we had just stayed in the apartment during Easter without incurring any 'High Season' rates - we asked if this was a new policy - she responded "No, it is not a new policy !! As I wrote you it is for certain days of Easter, Christmas and New Years Eve."

We travel enough to know that prices regularly vary depending on the season - the issue here is that they made no mention of it until this new inquiry - plus the fact that we had just spent five nights during Easter without being asked to pay a premium.

Do you recommend this vacation rental to others?

Ultimately - because of the way we were dealt with by Sleep in Italy - we could not recommend staying in any of their properties. All anyone can ask and hope for when making travel arrangements is honesty and straight forwardness - particularly when these things are usually done months in advance and thousands of miles from home. There are no shortage of agencies renting apartments in Italy - do your homework - get recommendations from people who have first hand experience - then throw caution to the wind.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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