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Review 4478: Garibaldi31, Agency Review

www.booking.com

Not Recommended
Review by dragonpat from MN who is a SlowTrav Contributor

1bed/1bath apartment in Trapani, Sicily


When

February 2010, Booked 1 week; did not stay.

Location

Centro Storico Trapani on pedestrian mall.

Problems or Bonuses

Bad surprise: no place to park our rental car.

I arranged to rent this apartment, in part, because it claimed at the Google info page and at Booking.com that free parking was available nearby. I had thought it must be on the edge of the Trapani pedestrian mall in Centro storico. “Free parking” for this location is kind of like saying that there is free parking available in Manhattan, if you can actually find a spot. I should have been alerted when the directions came by email and it included “park in the neighborhood” without any further directions on where this free parking was that was supposedly nearby.

The street in front of this apartment is part of the pedestrian mall in the historical district of Trapani and you cannot even drive your car up to the apartment to unload your luggage. I could have rented a place like Ai Lumi further inside the historical district that was more charming but was upfront about no parking being available, if I had had wanted to rent a place where parking was a problem. I did not want to take a chance on having my rental car vandalized, parked far away from my lodging with no one to keep an eye on it.

Agency and Representatives (and price)

They spoke English. The "no place to park" was a really bad surprise because it was one of the reasons I rented the place.

They were not very organized.

We called Antonella, the welcome manager, on our cell when we left Castellammare del Golfo and left a message on voice mail that we were coming (no one answered) using the number that came in our confirmation email. We get to Trapani, and my daughter parks next to the sea (illegally it turns out), and I walk up to the building on foot and call again (door is locked). I get some guy who tells me to call the main office. I call them, tell them I am outside the office. The woman at the office claims that they have no record of our reservation. They tell me to call back in 15 minutes. I walk back to our car and a policeman is explaining to my daughter how she can't park where she is. I get back in the car and we start to drive back to Castellammare del Golfo. Antonella calls us while we are on the Autostrada and tells us to come back. We tell her that we are not impressed with Trapani (modern and charmless) or her agency and we are going back to Castellammare del Golfo. She says that she was waiting for us all morning. We tell her we want to cancel (it's obvious to us that there is no place nearby to park our rental car). She says: too late and we have to pay anyway (Booking.com policy). We decide to cancel anyway and go back to Castellammare where we can see our car from our hotel room.

You can view the agency directly via booking.com: Garibaldi31.

Do you recommend this vacation rental to others?

This place might be OK as long as you don't have a car. Not impressed with the agency who handled this either. I don't think I would recommend this agency to a friend.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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