Vacation rentals in Italy (villas, farms, estates, agriturismo, apartments)
Review 4496: Sleep in Italy, Scialoja
3bed/2bath apartment near Piazza del Popolo, Rome
March 2010, 1 week
The apartment was in a nicely kept building probably built in the 1900's. It is on a safe, quiet street surrounded by similar buildings.
There is a small grocery/convenience store at the end of the street and a small supermarket one block away.
The apartment is on the third floor of a nicely kept building. There are a few steps on the ground floor to a smallish elevator. The apartment is quite large, around 120 sq. meters per the brochure. It has a nice-sized living room with a sofa, love seat and two chairs. Adjoining this room is another room (not sure if it's a formal dining room or office as it has both a desk and a dining table). The kitchen is at one end of the hallway with the three bedrooms and a bathroom.
There is a small porch that looks out to the street.
The furniture was old but in decent shape. Living areas were comfortable.
The bedrooms are very large. The master bedroom has a full-size bed and the other two bedrooms have two twin beds. The mattresses were average to below average (not quite same level as a Holiday Inn for reference). The master bedroom has a small en-suite bathroom with a very small shower. The vanity area above sink is small. The other bedroom is out in the main hallway and is shared by the other two bedrooms. It has a tub with shower head. Overall the rooms and plumbing hardware are old (not in antique).
The kitchen is average in size. The gas range and refrigerator are old but in good condition. There are adequate number of pots and pans. Enough plates and utensils but not enough glasses.
Problems or Bonuses
The apartment was not quite ready when we checked in. The beds were not made completely (no bedsheets) and there were no towels. The owner's representative told us that they will be done in one hour but it was not done until at least five to six hours later (after we called and complained again). Also, they did not have toilet papers. We were told that we need to go to the supermarket and buy them.
Another problem is the electricity. The circuit breaker trips frequently especially when we had the lights on and had the heaters running simultaneously.
Agency and Representatives (and price)
I am very disappointed with the agency (Sleep in Italy). I don't know how many people work for this agency but the person that I communicated with (Vicky) used several different email addresses to answer my email questions (different email address each time). But my biggest complaint is that I was unable to contact them to ask them to notify the apartment owner and airport transfer company (which I booked through Sleep in Italy) that our connecting flight from London to Rome was canceled and the next flight out of London was not until the next morning. I tried calling the agency on their published telephone numbers (both office and mobile) but could not get a hold of a "live" person -- only a recording on the office phone and no answer on the mobile phone. This was around 3pm London time. I finally got a hold of someone on the mobile phone around 6pm London time and the man who answered the phone said (in broken English) that Vicky was not available. When I told him of our flight situation and asked him to contact the apartment owner and car company, he told me that I need to contact them directly myself. After I told them that I'm on a payphone in London and that I don't speak Italian, he told me that he'll try to call them but "all the offices have closed." Doesn't the agency have a way to contact the owners via cell phone!
After I arrived at the apartment, I emailed the agency about the above situation because I didn't want to get charged for not using the car service and wanted to see if I could get credit for the one day of not using the apartment (due to the layover in London). The agency's response to my email was a short, terse answer "see your contract."
Do you recommend this vacation rental to others?
Although the apartment was in a nice building and was fairly large, I do not recommend this apartment for the following reasons:
Finally, I DO NOT RECOMMEND using Sleep in Italy agency!!
This review is the opinion of a Slow Travel member and not of slowtrav.com.
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