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Review 4717: Rome Capital Apartments, Cesare

www.romecapitalapartments.com

Not Recommended
Review by Debru from US

3bed/2bath apartment in Trastevere, Rome


When

July 13-17, 2010, 4 nights

Location

The apartment was located in Trastevere. It was on the second floor of an apartment building on a very small, but very noisy street -- pedestrian traffic mostly.

Nearby Amenities

We could walk to a grocery store several blocks away, and restaurants and cafes were within easy walking distance, as were many shops.

The House/Apartment

The building was historical, but unfortunately it has not been kept clean, or in good repair. When we arrived it was very dusty, and the dishes were dirty. The rags under the sink were rancid, and we had nothing to clean with, until we went to purchase them. The sofa was absolutely filthy, and while advertised as being a sleeper sofa, there was no way anyone should sleep on it. Three of the six dining chairs were broken, and the wet, dirty towels from the previous guests were piled in a cupboard, and had not been picked up prior to our arrival. The pictures online of this place looked bright and clean, so we were hugely disappointed to find it so dirty and run down.

I believe there were two other apartments in the building.It was extremely noisy, as we had to leave the windows open due to the heat, but they did supply three fans which helped. This apartment has potential.

You can view the property directly: Cesare.

Garden

The advertised terrace was piled with broken furniture and junk. It was filthy, and we were unable to use it as we had hoped. In no way did it match the ad.

Furnishings/Cleanliness/Living Areas

The beds were comfortable. The rest of the furniture was dirty. The apartment advertised being able to accommodate 7-9 people. However, there was only seating for three in the living room and three unbroken dining chairs in the kitchen, so my family and I could not sit together in any room, unless we chose to sit on the dirty floors. The apartment was large, but the furniture was inadequate. The fans shorted out, and one of us got a slight shock when plugging in a hairdryer, making us wonder about the electricity.

Bedrooms/Bathrooms

The beds were comfortable. The bedding was very threadbare, and the pillows were stained and lumpy. It was nice to have 1 1/2 bathrooms for our group. The hot water ran out quickly so most showers were cold, and we were each only given a small cloth, and medium towel, with no rug for the slippery bathroom floor.

Kitchen

The dishes in the cupboard were dirty. Even though they charge a cleaning fee after each rental, clearly no one took care of this. There were no bowls, and due to the dirt, we were not comfortable cooking in this kitchen. We did eat a couple breakfasts in the apartment.

Problems or Bonuses

Clearly we were very disappointed. We had expected this to be a basic, clean bright apartment. We were not expecting a fancy apartment, but based on the pictures and ads, we felt it would be a nice place to stay. We liked the location overall, once we adjusted to the heat and the noise.

Trastevere was a fun surprise. But the treatment of the Rome Capital agency and the state of the apartment were not positive.

Agency and Representatives (and price)

We saw this apartment online and after a couple of emails with the agency decided to book it. I paid our deposit, and then received a very confusing message asking how many of the beds were we using because they were limiting the bedding/towels. We had rented the entire apartment, yet they didn't seem happy to offer us bedding for four beds so we could each sleep alone.

A few weeks before the trip I received an email stating I could pay the rest of my bill in advance. When I wrote to ask for information, they simply charged it to my credit card, even though I wasn't ready to pay yet. It took over three weeks to get responses from the agency at that point, and I have not yet received the invoice I asked for when I was charged the remainder. Once they had my money they were done with us, and communication was terrible. The day we arrived, we had delays due to transportation. We kept calling the number listed, but the man who answered apparently did not let the woman who was waiting for us know this. She was very curt when we arrived, and left before we could look over the apartment. Once we saw that it was so dirty, we called the office again. The man said he would come right over, and to wait for him. We waited four hours, and had to repeatedly call him. When he arrived he made a phone call, yelled into the phone, got off and told us he couldn't help us - that someone else was in charge of cleaning, and he'd return the next day with supplies. He never returned, and we wrote it off. This experience colored our stay in Rome. We would never recommend this agency, or this apartment to anyone, and regret choosing it.

Do you recommend this vacation rental to others?

Absolutely not. It was a bad experience, made worse by an agency that clearly did not properly manage this place responsibly, and by people who were not helpful, or respectful.

Things to do in this area

Ate at several restaurants, shopped along the river and the neighborhood, had evening drinks out, walked a lot, and caught several buses to sites in Rome.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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