Vacation rentals in Italy (villas, farms, estates, agriturismo, apartments)
Review 5099: Sicilian Realty, Casa Molo/Balcone sul Mare
1bed/2bath apartment in Cefalu, Sicily
August 2011, 1 week
Although we enjoyed a great holiday in Cefalu we were very disappointed in the services of the holiday rental company www.cefalu.it also known as Sicilian Realty. We booked the Balcone sul Mare in Cefalu a few months in advance of our holiday to Sicily. We spent a long time choosing this based on location, reviews, size of apartment etc. Just a few hours before we left for Cefalu we got an email to say that there was a problem with water in the apartment and that we were being moved to a different one. We frequently stay in apartments all over the world and we know from experience that a problem with the water often is just an excuse when the apartment has been double booked.
When we arrived at the office in Cefalu, we were again told that the water could not be fixed all week because of the town hall!! As Cefalu was extremely busy (August) we had no choice but to accept an alternative apartment La Casa del Molo which was in the same area. We asked for discount but none was given even though the new apartment was smaller, had only one bathroom (two in Balcone sul Mare), three flights of stairs to climb (Balcone sul Mare was on the first floor)and had no washing machine. We had a balcony but not one we could sit on like the original booked. The only concession was to give us a card for the self service laundry.
The next day we located the Balcone sul Mare apartment from the address and photos from the Internet and could see clearly that the apartment was in indeed occupied with people sitting on the balcony and washing hung out every day . There were people there all week.
After our stay we were emailed re feedback on our trip and I explained my concerns, of course my email was ignored and no one replied.
We do not appreciate this 'sharp practice' and would advise anyone dealing with this company to beware.
But do go to Cefalu it's wonderful!
This review is the opinion of a Slow Travel member and not of slowtrav.com.
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