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Review 67: Castello Ripa d’Orcia, Castello Ripa d’Orcia

www.castelloripadorcia.com

Not Recommended
Review by Al from CA

hotel and vacation rentals in Ripa d'Orcia, Tuscany South


When

May 2000, 5 days

Review

In May 2000, my wife and I and some friends stayed 5 days at the hotel portion of the Castello di Ripa d’Orcia. They also offer vacation rental apartments. The property is an old castle that has been restored and is now run by family. To be fair, it is beautiful and their restaurant isn't bad, but the horrible service far outweighs the surroundings. When we checked in, we were shown to our rooms (2), however, instead of both rooms having a single double bed as we reserved (matrimoniale), one of them had two singles -- we were told that the original room had a broken shower and that was that -- no effort to correct things. During the course of the next 4 days we encountered poor service, general rudeness, and resistance to simple requests, including: being told "No" when asking to borrow 2 pieces of silverware for a picnic on the grounds; incomplete maid service in the rooms; unclean bathrooms.

The final straw, or so we thought, occurred when both parties were charged an extra 20,000 itl for "messy" rooms at check out. Currently, this is not much money, but it became a matter of principle. My wife and I are not expert travelers, but we have stayed in our fair share of hotels. This has never happened to us before, including our hotels in both Florence and Venice for this trip. I decided to fill out their "Request for Comments" stationery when I returned the key, and I stated that we felt that this was some of the WORST service we had ever encountered, we were very disappointed, we would not return and we would not recommend their property to anyone. We received an insulting email from them when we returned home. Please do yourself a big favor and choose to stay somewhere else when you visit.

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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