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Istanbul: Royal Hotel

no 16 Aksara cd,laleli, Istanbul, Phone: 02125185151
www.royalhotelistanbul.com

Reviewed by: robert from UK, review #208

When: September 2003

Burgled at The Royal Hotel Istanbul. Staff, Manager no help.

Hi all: I feel the need to write a review on a hotel that my wife and I stayed in Istanbul. The hotel The Royal Hotel, the manager's name is Erdal Kurtulus.

To begin I will tell you that our trip was for five days and that on arrival to the hotel my first impressions were very good. It was a four star hotel and was very clean and smart. Unfortunately we were told by reception that there was technical problems with our rooms and we would have to stay up the road at the Osman Hotel for the first night and tomorrow we could stay there. We were told by the receptionist not to worry as the Osman Hotel was also four star and they would send a Taxi to collect us in the morning. A bit disappointed we took a taxi to the Osman. It had four stars on the door but I think no-one's checking the standards because this place was horrible. Tiny room, dirty bathroom and noisy all night. I could go on...

Day 2 10 o clock in the morning the taxi arrives to take us to our intended hotel (The Royal) so that was a relief. When we got to the royal and got in our rooms we were very pleased, the room was nice the hotel was nice and things were looking up so we sorted ourselves out and went out for the rest of the day. We got back to the hotel at about 9.30pm -- AND THIS IS WHERE YOU MUST PAY ATTENTION -- the last thing I did before going to sleep was take my wallet which contained 170 pounds sterling and 130 million lira and I separated 40 pounds so I had the taxi fare home from Heathrow Airport, on that note I put my wallet next to the TV and went to sleep. Can you see where this is going?

8.30am next morning rise and shine and as every red blooded human I wake up I get up and I want the toilet as I turn to the toilet I notice my wallet is on the floor in front of the door, naturally I am confused for a second as I pick it up but I relies straight away that it feels very light, as you guessed it has been emptied of all cash. Thatís 170 English pounds and 130 million lira and even the few pounds in change.

Obviously shocked I went straight to reception to ask for the manager and the Police. I was told that the Police would not believe me and that the manager was not there. The receptionist was telling a man at the end of the counter what had happened to me but they were speaking in Turkish so I could not understand but I could tell that the man was not very sympathetic. But who was this man any way - I wanted the police and the manager.

The hotel did not want to call the police so I had to go to the police station myself and report the crime. I arrived at the police station and no English spoken but as you do I managed to explain what had happened and they were not happy. Before I knew it I was taken to police van with four police men and we were on our way back to the hotel. When we got to the hotel the receptionists face was a real picture and she immediately ran off to get the manager who was "not there." When he appeared it turns out to be the man at the end of the counter but now wearing a suit.

So far I have been robbed in my sleep, lied to by the reception and the manager, and offered no help.

Please note. To get into the hotel rooms from the outside you must have a key, therefore I believe it was a member of staff who let their selves in and stole my money. The police did believe me and were very good, they even sent forensics to dust for prints.

This bad experience was down to the Royal Hotel and has nothing to do with Istanbul as a place to visit. I thought it was a great place and I would go back again. I would never stay at the Royal Hotel again because of the way we were treated during a bad experience and I would urge you to think twice if you were thinking of staying there. Thanks for reading, Rob

This review is the opinion of a Slow Travel member and not of slowtrav.com.

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