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Report 1939: Chateaux, Rillettes, Sunflowers, Mistral and Tour de France Triumphal Finish

By Anastasia from Canada, Summer 2011

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Page 25 of 28: Hotel Eugenie

photo by me

Eiffel tower

At first I was told our reservation couldn't be found, but then was confirmed it was okay. When we arrived to the hotel we were told our reservation was canceled, our triple room was unavailable and were offered a double/twin room for the three of us for €155 per night or two rooms for €300 (the double of the original price). I was also told I was sent an email to my home address, which I found after our trip and which was sent less than 24 hours before our arrival. It started raining cats and dogs and so we had to sleep the three of us on two twin beds.

This could have been difficult if we were three adults, and was sort of uncomfortable with our 7 year old. The hotel didn’t honor the rate (since I called to confirm our arrival), and in addition it was a big stress to us with a child being told at first that we have nowhere to sleep. This never happened to us before since I always confirm our arrival in advance. The problem is the promotional rate was good for a triple, but not exceptional; there are several other same class hotels in the area with the same rate for a triple room. Then paying the regular rate for a double room became nowhere near as good a deal. We were then offered our triple room resold to us at €170 for the second night, but I didn't come to Paris to spend my time changing rooms or hotels, our stay was only two nights.

If they are so scared they should then take a deposit on booking and not cancel last moment since credit card systems can have problems occasionally.

Sink in the bathroom because of the model (flat with high faucet) was accumulating water and then dripping on the floor.

The room was covered in clear tissue wall paper, which didn't look too clean because it was damaged. The room seemed to be clean otherwise, no smell, carpet was clean. Television only analog quality and only a few channels were visible (3-4).

Despite a good location I hesitate to recommend this hotel because of the stress caused and handling of the situation of reservation unless you are ready to assume the risk and hassle.

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