Vacation rentals in United States, Canada, Mexico (condos, cottages, houses, apartments)
Review 4198: Russian River Getaways, Northwood Beach House
3bed/3bath house near Guerneville, California
June 26, 2009, 3 nights
Booked our rental of the Northwood Beach House back in February 2009 for our vacation end of June 2009. When we arrived we found the oven door broken and hanging open. Ice maker broken. Bed frame in one of the bedrooms broken. No fans as promised in the near 100 degree temps. No TV in master bedroom as promised. Toilet paper holder in one of the bathrooms on the floor. All of the many decks and deck furniture were filthy and in need of scrubbing. Rug and curtains in the living room smelled of pet urine. One of the promised boats was inoperable. Furniture in family room either in need of cleaning or replacing. CD/Radio/stereo broken.
Called the Russian River Getaway office and talked to two different people each having different stories, but both nonchalant with little to no care for the unpreparedness of a rental they had known about for six months ahead of time, and in fact never once apologized. Honestly it was the "no customer service attitude" and arrogance of the office staff that made the whole ordeal worse than it had to be.
They need to tone down their overly fabulous descriptions of the homes they rent, because they are setting people up for disappointment. Replace all their descriptions with the word rustic. Forget the great views of the river that they promise in their description, because they don't exist. The best view was obscured on a deck that was dirty and uninviting to be on. Again, what made it all worse was the customer no service and arrogance of the people who run the rental office.
On top of everything there were signs posted at the Monte Rio beach warning that the water was unsafe to be in.
Needless to say after paying $400 a night for a well planned vacation to be subjected to that house and the Russian River Getaway staff's arrogance and lack of empathy or compassion was heartbreaking. Stick with VRBO for your vacation rentals.
This review is the opinion of a Slow Travel member and not of slowtrav.com.
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