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Review 4694: Plaza Suites Hotel and Resort, Apartment
2bed/2bath apartment in New Orleans, Louisiana
July 2010, Seven days
Six blocks from the French Quarter in the Warehouse District of New Orleans. The area feels like businesses and warehouses but is two blocks from the New Orleans Convention Center. It is not my favorite area of New Orleans but because of the Essence Festival taking place, it was what was available even as early as February, 2010, when we made the reservations.
There are many restaurants available within walking distance because of the proximity to the French Quarter. There is a very small grocery in the French Quarter probably about 15 blocks from the hotel.
The building is a restored firehouse and is over 100 years old. The apartment maintenance was poor and the elevator broken. (We were on the third floor.) The walls of the room were so thin that we thought we had piped-in music until the desk clerk came up to turn it off and discovered the noise was music coming from next door. We could smell the smoking from the next door apartment and hear them arguing until 4am. The staff turned rap music on in the Atrium, made it very loud, and then left with it still playing.
A shared atrium and apparently jacuzzi, which we never found. There are no windows in the building since it is an old fire house and all the rooms open onto an enclosed atrium.
The furniture was fairly new. There was a huge stain on the rug. The chain on the fan repeatedly broke. My son became covered in insect bites after sleeping in the loft. The one time there was room cleaning the waste baskets were not even emptied. The air conditioning thermostat was not very good and it was either too warm or too cold. We paid $4 a day (an added fee) for phone service and in-room WiFi and the phones were not plugged in and the WiFi did not reach the room with a usable signal.
The mattresses were horrible. They felt like old futon mattresses. In both bedrooms they were extremely hard and unforgiving. There was no shower head in my son's bathroom, which made for interesting showers. We were left one small bar of soap to be shared between the tub and the sink.
We used the kitchen only for breakfast and it was adequate. The refrigerator had not been turned on so it took several hours for it to cool down and then it froze everything.
Problems or Bonuses
We were guaranteed parking and had, in fact, prepaid for it. I am originally from New Orleans and knew exactly where the hotel was located and was concerned about the parking situation. I called the hotel directly last February and spoke to the manager who assured me there was parking. I told him I would not book without parking and he again assured me there was some available. We got to the hotel and were told that, not only was there no parking, there hadn't been for over a year (we made reservations in February of 2010 for July 2010) and the desk clerk stated we couldn't have paid for parking. After a fifteen minute argument during which I repeatedly showed him the room cost and asked just what did he think the difference in what we paid was, he agreed that I had paid for parking, but that was too bad, there was none and hadn't been any when I paid! Maybe I would get my money back, he said, but the manager would not be in for three days. I could park on the street or down the block at $25 for 10 hours. It wasn't his problem. My husband was not pleased to have to get up at 5am the next morning to move the car since the time had expired. Both the web site and the information book in the room states there is parking. The room maintenance and upkeep were an unpleasant surprise as were the extensive bug bites my son experienced.
Agency and Representatives (and price)
When I made the reservation, the manager was fine but when we were trying to deal with him at the hotel he and his staff were flippant, uncaring and bordering on rude! I have since sent a letter requesting a refund of the parking (which was promised) and a refund for the prepaid four days we did not spend there. (We moved to another place after three days because we were so upset by the conditions of the place and, by then, the Essence Festival was over and we could find a room.) This registered letter was signed for and has been totally ignored. The room was $250/night and the parking. $15/day, for a total bill of $2065.
Do you recommend this vacation rental to others?
Never! This was one of the worst experiences I have had in my travels. We would have moved sooner except that the Essence Festival was going on in New Orleans and there was not a hotel or rental available within 60 miles. We go to New Orleans every three months to check on my mother, and believe me, I won't stay here again.
Things to do in this area
We were in New Orleans to celebrate my mother's 90th birthday and this certainly put a damper on it.
This review is the opinion of a Slow Travel member and not of slowtrav.com.
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